PROJECT & OPERATIONS MANAGER
Digital Delivery • Cross-Functional Leadership • Operational Scaling
Lombardy, Italy
[email protected] | +39 333 386 2004
Project and operations manager with over a decade leading digital product delivery across distributed, cross-functional teams in North America, Europe, and South America. Builds the scoping, risk-assessment, and resource-planning systems that make engineering output predictable, and keeps executive ownership, technical leadership, and delivery teams aligned on a shared set of priorities. Experienced across regulated, multi-market environments, including GDPR and CAN-SPAM compliance, and effective across the full range of the role: as comfortable in the detail of a daily standup as in turning broad business objectives into work delivery teams can execute. Repeatedly takes on operations that have outgrown their structure and builds the processes that let them scale.
Key Competencies
- Strategy & Process Optimization
- Leadership & Cross-Functional Teams
- Project Delivery & PMO Setup
- Coaching & Team Development
- International Risk, Regulatory & Privacy Compliance
- Vendor Management & Resources Planning
Professional Experience
Instaclick, Inc.
Operations Manager
Aug 2021 – Jan 2026
- Rebuilt the PMO with C-suite collaboration; increased project delivery speed by 65%, task closure by 70%, and reduced turnaround time by 40%
- Led company-wide cost-efficiency initiatives that cut overhead by 30% while increasing support function output
- Built and scaled App development teams; ensured legal and financial compliance for App Store product launches
- Orchestrated go-to-market strategies with internal teams and external SEO/Marketing agencies
- Implemented real-time reporting systems for executive insight and resource allocation
Email Marketing Business Manager
Dec 2019 – Aug 2021
- Managed multilingual campaigns across U.S. and European markets in 8 languages
- Boosted deliverability by 150% and improved click-through rates by 60% with a flexible optimization strategy
- Ensured regulatory alignment across marketing efforts through close coordination with content and compliance teams
Email Marketing Project Manager
Oct 2018 – Dec 2019
- Built and led a distributed email marketing team across Argentina
- Facilitated campaign coordination between analytics, support, and commercial teams
DPM Consulting, LLC
IT Security & Compliance Consultant (Freelance)
May 2018 – Oct 2018
- Delivered infrastructure compliance updates and advised executive teams on policy modernization
- Strengthened audit readiness and implemented data protection protocols
Modo Networks, LLC
Associate Account Manager
Jun 2016 – Apr 2018
- Directed complex IT initiatives—software deployments and infrastructure upgrades—for enterprise clients
- Designed and implemented security policies to support regulatory compliance
Help Desk Associate
Oct 2015 – Jun 2016
- Delivered technical support and consistently exceeded KPIs by 50-90% above team average
Architel, LLC
Help Desk Technician
Apr 2014 – Oct 2015
- Supported over 1,000-seat enterprise environments with NOC transitions and system documentation
- Supervised offshore deployments across 65+ facilities
Courses & Certifications
- PMI Certified Project Management Professional (PMP), 2025
- Six Sigma White Belt, 2025
- PMI Certified Associate in Project Management (CAPM), 2023
- Google Analytics GA4 Certification, 2025
- Google Marketing Platform, 2024
- Certified Information Systems Security Professional ISC² (CISSP) (Member ID: 656734), 2025
- AWS Certified Cloud Practitioner, 2018
Languages
- English – Native
- Italian – Intermediate
- Spanish – Intermediate
- Serbian – Beginner